SUNNYVALE, Calif., June 14, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced findings from a groundbreaking agent experience (AX) survey of US contact centers. Conducted by BenchmarkPortal, the leading contact center benchmarking organization, the online survey was fielded in May 2022 and findings compiled from 456 responses. Unlike other surveys, the sample included only contact center agents. Here are key findings:
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds
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